1. Introduction
Thank you for choosing Shri Swami Bhumanand Hospital. This Cancellation and Refund Policy outlines the procedures and conditions for canceling appointments and requesting refunds for services provided by our hospital.
2. Appointment Cancellation
- Cancellation Notice: If you need to cancel or reschedule an appointment, please inform us at least [24/48] hours in advance. This allows us to offer the appointment slot to other patients.
- No-Show Fee: If you do not cancel or reschedule your appointment within the required notice period, a no-show fee may be charged.
3. Refund Policy
- Medical Services: Refunds for medical services are generally not provided once services have been rendered. However, if a refund is deemed necessary, it will be considered on a case-by-case basis and subject to approval by the hospital management.
- Prepaid Services: For services paid in advance but not rendered, you may request a refund by contacting us. A refund will be processed based on the nature of the service and the time of the request.
- Refund Process: To request a refund, please contact our billing department at [email protected] with your appointment details and reason for the refund. Refunds will be processed within 24hrs from the date of approval.
4. Exceptions
- Emergency Situations: Refunds or cancellations for emergency situations will be handled with flexibility and compassion. Please provide relevant documentation if applicable.
- Errors and Miscommunication: If an error occurred due to miscommunication or administrative mistakes, we will review the situation and, if appropriate, issue a refund or adjustment.
5. Contact Information
For any questions related to cancellations, refunds, or billing issues, please contact us at:
Shri Swami Bhumanand Hospital
Address: Ranipur Jhal Jwalapur Haridwar
Email: [email protected]
Phone: 8449449955
6. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our website with the updated effective date.
7. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.